Subprocessors Subprocessors are companies that provide a service for Dixa ApS and who has or potentially will get access to personal data of Dixa ApS customers.
Last updated on 2024-09-13
AWS (Amazon Web Services) hosting by Amazon Web Services Ireland Ltd.
Description AWS on-demand cloud computing platform & hosting
Purpose Data Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handling. (Core sub-processor that is integrated in Dixa’s services and require to process the Customer’s data in order for the Customer to enjoy and make use of the Dixa Services)
Address Burlington Plaza, Burlington Road Ireland
Processing locations
EU/EEA
Anthropic by Anthropic Ireland, Limited
Description
Purpose Anthropic API for LLM/AI. Conversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles.
Processing locations
EU/EEA, United States
Auth0 by Auth0 by Okta, Inc.
Description Authorization platform
Purpose Provider of advanced authentication options for login to the Dixa Platform. Agent login identifier (e.g. email) / Transfer Mechanism: EU SCC + EU-U.S. Data Privacy Framework
Address 10800 NE 8th St, Suite 700 Bellevue, WA 98004 United States +1 (888) 235-2699 United States
Processing locations
United States
AVOXI by AVOXI
Description
Purpose Telecommunications/ VoIP provider
Address 300 Galleria Parkway, Suite 1040 Atlanta, GA 30339 USA United States
Processing locations
United States
Voxbone by Bandwidth (formerly Voxbone)
Description Telecommunications/ VoIP provider
Purpose Telecommunications/VoIP provider (This sub-processor is Modular Sub-processor that may be used by Customer as part of the Dixa Services (if purchased as a serice). Only the modular sub-processors chosen to be used Customer are relevant in relation to the Customer’s data processing agreement)
Address Lichtenauerlaan 102, 3062 ME, Rotterdam Netherlands
Processing locations
Belgium, EU/EEA, Ireland, Netherlands, United States
Bandwidth by Bandwidth Inc.
Description Cloud platform for global voice services.
Purpose Telecommunications/VoIP provider (This sub-processor is Modular Sub-processor that may be used by Customer as part of the Dixa Services (if purchased as a serice). Only the modular sub-processors chosen to be used Customer are relevant in relation to the Customer’s data processing agreement)
Address 2230 Bandmate Way, Raleigh, NC 27607 USA, United States United States
Processing locations
Belgium, EU/EEA, Ireland, Netherlands, United States
Bird Eats Bug by Bird Labs GmbH
Description SaaS tools to simplify bug reporting and other use-cases best solved with video and screen recordings.
Purpose Bug reporting
Address Bird Labs GmbH c/o Factory Works GmbH Rheinsberger Straße 76/77 10115 Berlin Germany
Processing locations
France, Germany, Ireland, United Kingdom, United States
BrowserStack by BrowserStack Inc.
Description Automated visual reviews for web apps.
Purpose Bug reporting services. All customer data included in the bug report. Transfer mechanism: EU SCC or EU-US DPF
Address Browserstack Inc 548 Market St. PMB 32987 San Francisco, CA 94104 United States United States
Processing locations
EU/EEA, United States
DIDWW Ireland Limited by DIDWW Ireland Limited
Description Wholesale telecommunications provider.
Purpose Telecommunications/VoIP provider. (This sub-processor is Modular Sub-processor that may be used by Customer as part of the Dixa Services (if purchased as a serice). Only the modular sub-processors chosen to be used Customer are relevant in relation to the Customer’s data processing agreement)
Address DIDWW Ireland Limited 11 The Haven, Malahide, Co. Dublin, K36 R983, Ireland Ireland
Processing locations
EU/EEA, Singapore, United States
Chatbot, Chatbot intelligence & affiliated services by Dixa GmbH
Description
Purpose Deliver Chatbot Intelligence product & for development and maintenance services
Address Chausseestraße 6 10115 Berlin Germany Germany
Processing locations
Germany
Displaying subprocessors 1-10 of 18 in total