Subprocessors
Subprocessors are companies that provide a service for Dixa ApS and who has or potentially will get access to personal data of Dixa ApS customers.
Last updated on 2026-02-13
Dixa Group Company
by Dixa Ltd.
Description
Purpose
Pre- & post-sales solutions consulting, and customer support.
Processing locations
United Kingdom
Eleven Labs
by Eleven Labs Inc.
Description
AI voice generator
Purpose
Provides services for AI powered Voice/Speech functionalities, e.g. input analysis and output generation for Speech-to-Text, Text-to-Speech and Speech-to-Speech functionalities.
Address
Eleven Labs Inc.
169 Madison Ave #2484
New York, NY 10016
United States
United States
Processing locations
United States
elevio
by Elevio Pty. Ltd (by Dixa)
Description
Purpose
Knowledge base functionality and platform development and maintenance
Address
Level 1 / 2 Mill Plc, Melbourne 3000, VIC
Australia
Processing locations
Australia, United States
Gradwell Communications
by Gradwell Communications Ltd
Description
Telecommunications
Purpose
Telecommunications/VoIP provide. (This sub-processor is Modular Sub-processor that may be used by Customer as part of the Dixa Services (if purchased as a serice). Only the modular sub-processors chosen to be used Customer are relevant in relation to the Customer’s data processing agreement)
Address
Westpoint,
James St West,
Bath, BA1 2DA
UK
United Kingdom
Processing locations
Ireland
Lab08
by Lab08 ApS
Description
Software Development, Technical Audits, Product Consulting
Purpose
An integration partner which may assist with building custom integrations, if the Customer has purchased services for development or maintenance of custom integrations
Address
Bredgade 63A, st.tv.
1260 København K
Denmark
CVR: 40611444
Denmark
Processing locations
Denmark, Germany, Ireland
Langfuse
by Langfuse GmbH.
Description
Langfuse is a software company with a SaaS platform and open source software providing observability, analytics, and evaluation tools for applications that utilize Large Language Models (LLMs). It gives development teams use this service to capture detailed traces of AI-driven processes for debugging, monitor key performance and quality metrics, and analyze associated operational costs. This platform is essential for maintaining the reliability, quality, and cost-effectiveness of our AI-powered products.
Purpose
A management platform for Artificial Intelligence, Machine Learning and Large Language Models (AI/ML/LLM). This service helps process the data and send the data to the appropriate AI/ML/LLM solution, optimize prompts, and return the results from AI/ML/LLM to Dixa.
Address
Gethsemanestr. 4, 10437 Berlin, Germany
Germany
Processing locations
Germany, Ireland
Makes You Local
by MakesYouLocal A/S
Description
Main services: Customer service, translations, social media management and improving/optimizing performance.
Purpose
Makes You Local onboarding & consultancy services. An onboarding partner which may assist with onboarding our Customers to the Dixa Services, if Dixa assigns Makes You Local to perform the onboarding. The onboarding partner will be able to see the content of the Customers organisation for onboarding purposes.
Address
Østbanegade 123, 2100 København Ø, Denmark
Denmark
Processing locations
EU/EEA
Azure OpenAI Service
by Microsoft Ireland Operations Limited
Description
Azure OpenAI Service provides REST API access to OpenAI's powerful language models including the GPT-3, Codex and Embeddings model series. In addition, the new GPT-4 and ChatGPT (gpt-35-turbo) model series have now reached general availability. These models can be easily adapted to your specific task including but not limited to content generation, summarization, semantic search, and natural language to code translation. Users can access the service through REST APIs, Python SDK, or our web-based interface in the Azure OpenAI Studio.
Purpose
Processing of data by Azure OpenAI Service (e.g. ChatGPT) in order to provide artificial intelligence capabilities in relation to linguistic analytics of, and replies to, conversations
Address
One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 P521 Ireland
Ireland
Processing locations
EU/EEA
Miuros SAS
by Miuros
Description
Purpose
Agent Quality & Insight Platform & Affiliated Services. Customer Service Performance Platform/ Analytics and Platform development and maintenance
Processing locations
France, Germany, Spain, United States
Twilio
by Twilio, Inc.
Description
Two-factor authentication
Purpose
Telecommunications and messaging infrastructure as a service
Address
101 Spear Street, Suite 300
San Francisco, CA 94105,
United States
United States
Processing locations
Ireland, United States
Displaying subprocessors 11-20 of 20 in total