· Personal identification (e.g. full name, social media account name, ID, unique person identifier, signature)
· Contact information (e.g. phone number, address, personal or business email address)
· Conversations/Messages (e.g. email or chat messages, audio call recordings)
· Analytics (e.g. actions, traffic data, metadata)
· Device information (e.g. operating system version, device token for push notifications (in case of Dixa messenger is used))
· User account information (e.g. userID, roles and permissions, language preferences)
· Other information shared with Dixa according to integrations used (e.g. expenses details, purchase tendencies)
In order to provide the Services, Personal Data is collected, stored, transmitted, recorded, organized, structured, altered, searched, consulted, combined, erased, redacted, anonymized. The Services are provided by a customer service Platform. The Services are centered around self-service via a Software as a Service solution that includes communication capability with end-users (customers and other data subjects listed below), via a range of communication channels (email, phone, messenger, chat, etc.) a central directory of end-user contact details, analytics, agent augmentation, and, when applicable, knowledge base.
Customer's end-users
· Customer's employees/agents
· Customer's contacts
· Customer's current and potential customers and customers' end users
In order to provide the Services, Personal Data is collected, stored, transmitted, recorded, organized, structured, altered, searched, consulted, combined, erased, redacted, and anonymised.