Personal data
A description of the personal data that Sendcloud B.V. is handling.
Last updated on 2024-11-28
Ordinary data
Types of data
  1. Sendcloud users: first name, last name, email address, phone number, IBAN and any other personal data that may be submitted by the Sendcloud user in order to receive services and/or support.

  2. Controller’s customers: initials, first name, last name, address, email address and any other personal data that may be required for shipping services.

Purpose
  1. Sendcloud users: to identify the customers' users and to provide them with customer support.

  2. Controller’s customers: to enable shipping carriers to ship parcels and to enable track & trace functionality.

Subjects
  1. Sendcloud users: employees of the controller that use the Sendcloud solution.

  2. Controller’s customers: customers of the controller whose shipping orders are processed via the Sendcloud solution.

Nature of processing
  1. Sendcloud users: used to identify the customers' users and to provide them with customer support.

  2. Controller’s customers: the processing concerns order data that is required by shipping carriers in order to provide their services.