OTRS
by OTRS Group
On OTRS's Privacy Page you can request and collect all the privacy and GDPR related information that OTRS is providing.
Privacy policy
The privacy policy by is a legal document or statement that discloses how OTRS gathers, uses, discloses, and manges their customers' data.
Get the contact information for OTRS privacy team or DPO.
Data transfers
The basis for OTRS Group sharing, adding, uploading, hosting, accessing or sending personal data out of Europe. Vendors can also add a description of their own impact assessment for data transfers.
Security information & certifications
Documentation of the security measures and practices OTRS Group has in place when handling personal data.
Personal data
A description of the personal data that OTRS Group is handling.
Data processing agreements
A DPA is a contract that defines clear roles and obligations for the sharing of personal data.
Data retention & deletion
Information about how long the data is kept for and when it's deleted.
Subprocessors
Subprocessors are companies that provide a service for OTRS Group and who has or potentially will get access to personal data of their customers.
Processing locations
Where personal data is processed by OTRS Group
Processing locations of OTRS Group's subprocessors
Where personal data is processed by the subprocessors of OTRS Group