The Personal Data includes but is not limited to:

• Personal details, names, email addresses of users of the Services.

• Content of live chat and email communications.

• Unique identifierssuch as username, account number or password.

• Personal Data derived from a user’s use of the Servicessuch asrecords and businessintelligence information.

• Personal Data within email and messaging content which identifies or may reasonably be used to identify, Data Subjects.

• Meta data including sent, to, from, date, time, subject, which may include Personal Data.

• Geolocation based upon IP address.

• File attachments that may contain Personal Data

• Information offered by users as part ofsupport enquiries

• Information about website and application browsing, and device information

• Other data added by the Data Controller from time

to time • Financial data required for invoicing.

Personal Data is transferred to sub-contractors who need to process some of the Personal Data in order to provide their services to the Data Processor as part of the Services provided by the Data Processor to the Data Controller.

Employees, agents, advisors, consultants, freelancers of the Data Controller (who are natural persons).

Users, Affiliates and other participants authorised by the Data Controller to access or use the Services in accordance with the terms of the Agreement.

Prospects, customers, clients, business partners and vendors of the Data Controller (who are natural persons) and individuals with whom those end users communicate with by email and/or other messaging media.

Employees or contact persons of Data Controller’s prospects, customers, clients, business partners and vendors.

Suppliers and service providers of the Data Controller.

Other individualsto the extent identifiable in the context of emails of their attachments or in archiving content.

Personal Data will be processed during the course of providing the Services pursuant to the Agreement which may include operation of a cloud-based customer services platform. The Data Processor will process Personal Data in accordance with the Data Controller’sinstructions